[WEBINAR] 

What can you say when someone won’t open up? What key phrase can you use to dispel a contentious situation? What words will give you greater strength in convincing others to your way of thinking?

Learn these and more. With these new techniques under your belt, you’ll start to be a master communicator in difficult situations.

Download QRG (Quick Reference Guide)

Handouts are a Media Alternative to Video

To see the Table of Contents … Hover Over Video